Monica discusses our return policy and design process in this short video below.
Online Return & Exchange Policy
All Amethyst finds are hand-selected by our designers for their quality, beauty, and unmistakable style. Our design team is available to assist you with sending samples, measurement guidance, and graphic design so you can envision the piece in your home before purchasing. For this reason, all furniture, rugs, art, and lighting are non-refundable. Please find our damage policy below — thankfully this rarely happens!
We want to be able to help all of our clients, even those outside of the US. When orders are placed for international clients, additional shipping, customs, and handling charges may apply which the client is responsible for. It is highly recommended clients reach out first for a quote with additional international charges.
VAT / Value Added Taxes
Some clients may be subject to VAT charges depending on the country they reside in. The client is responsible for paying these VAT charges. We will do our best to communicate these potential charges the client is responsible for prior to purchase. It is highly recommended clients reach out first for a quote with additional international charges.
Design Assistance Before Ordering
We want to make sure that your piece looks gorgeous & makes sense in your space. Feel free to e-mail us pictures & measurements before ordering to ensure a seamless purchase. We will come to your rescue by sending samples, better photos, and more specific details about the piece.
What You Can Expect
We will send you a pre-authorized return label within 2 business days. It will be your responsibility to safely package your item and drop off at the nearest Fedex/UPS within 7 business days.
Any eligible refund or store credit will be credited to your account once the item has been received and thoroughly inspected for damage.
In the event that your order arrives damaged, we will replace or repair the item if the item can be replaced or repaired. If the item is one-of-a-kind, no longer available, or cannot be repaired, a full refund will be issued. Refunds can take up to 8 weeks to process due to the nature of claims and working with third parties to resolve the claim from all parties.
Please take pictures of the packaging & damage so that we can submit a claim.
Thank you for shopping with us!